Up to 48 hours before your game, it is free to cancel or move your booking. We can refund you, or give you a voucher to make a new booking. If you cancel between 48 and 24 hours before your game, we refund 50%. Less than 24 hours before starting time, refunds are no longer possible.
For cancellations, email firstname.lastname@example.org
Sherlocked retains the right to cancel or change any appointment up to 24 hours before the booking. In case Sherlocked has to cancel (with the exception of force majeure) the full amount will be refunded within 30 days.